Q: When can I download my sounds?

A: Immediately after your payment, you will be able to download your sample pack in 44.1kHz 16bit WAV audio format.

Q: Where can I download my sounds?

A: You be able to download your sound pack through your account page and receive email with appropriate download links. Log into your account if you did’t receive email from us after purchase.

Q: What I will get after purchase?

A: After purchase you get download link to archive with samples belonging to the appropriate sound package (game genre).

Q: How do I access downloads and receipts ?

A: All of your order information and download links are available on you account page.

Q: How many times can I download an audio pack?

A: Your download links are available for download 5 times max., the links are active within 24 hours after purchase.

Q: What should I do if  I haven’t receive email with download links?

If you haven’t received an email from us, try the following:

  • Check your spam or junk filters.
  • Add support@megasoundlab.com to your Address Book or Contacts.
  • On the account page,  if the order has been processed correctly, you will find a copy of the invoice with links in purchase history.

Q: What should I do if  I haven’t receive new customer welcome email with my login and password?

  • Check your spam or junk filters.
  • Add support@megasoundlab.com to your Address Book or Contacts.
  • Try to register again.

Q: Can I use your sounds in my iPhone app, Android app, etc?

A: Yes! We’ve built our library specifically for game developers. You can use our sound effects for games and apps (iPhone, Android, web, Wii, etc, whatever the platform) without any additional licensing whenever the sounds are used in “sync”. Meaning when sound effects are associated with a specific graphic such as game play and interface sounds.

Q: What file formats and sound quality do you offer?

A: We offer 44.1kHz 16 bit WAV audio format. We do not offer MP3’s- you can use any number of free or commercial audio apps to convert to mp3: iTunes, Real Player, Flash.

Q: Why do the demo files sound different than what I download?

A: Due to the low resolution of the demo files the sound quality won’t be as good as the CD quality file you’ll download. The demos have background audio watermark and give you an idea of what the file sounds like without being exact replicas of the original.

Q: Just downloaded the sound files and there’s a hiss on some of them. Is there a way to get rid of the hiss?

A: You can re-download the files from your email links to see if the problem was a download glitch. Try the new download with the default file settings, this is the highest quality setting.

Q: What forms of payment do you accept?

A: We accept PayPal, VISA and MASTER CARD. If you pay by credit card, we do not store your credit card details upon the completion of the credit card transaction.

Q: I have a charge on my credit card, where can I find the invoice for this transaction?

A: You can see your order history and get copies past invoices through your account page. You can also check your Paypal account page. Log into your account.